Refund Policy

Cancellation of Order:

We understand that circumstances can change. If you wish to cancel your order, you may do so within 24 hours of confirmation without penalty. After this time, cancellation cannot be guaranteed.

Right of Withdrawal (Returns within 14 days):

In accordance with consumer protection legislation, you have 14 days from receipt of your order to exercise your right of withdrawal. To be eligible for a return, the product must be unused, unopened, and in its original packaging. You will be responsible for the return shipping costs, unless the product is faulty or damaged.

Non-Refundable Items:

Please note that personalized products are not eligible for returns or refunds unless they arrive defective or damaged.

Problems Caused by Us or Transportation:

If the product is damaged in transit or an error on our part occurs, we will cover the return shipping costs and ensure the situation is corrected quickly.

Refund Period:

Once we receive and inspect the returned item, we will promptly process your refund. The amount will be credited to your original payment method within 1-5 business days.